ExpressVPN is known for its reliable VPN service that protects your online privacy by hiding your real IP address. However, some users encounter issues where ExpressVPN fails to hide their IP properly, risking exposure of their true location and identity. This comprehensive guide will walk you through the common causes of this problem and effective solutions to fix the issue and restore your online anonymity.
Why Is ExpressVPN Not Hiding My IP?
When ExpressVPN does not hide your IP address, it typically means there is an IP leak. This can happen due to several reasons:
- DNS leaks: Your device’s DNS requests bypass the VPN tunnel.
- IPv6 leaks: ExpressVPN may not handle IPv6 traffic correctly.
- WebRTC leaks: Browser technologies exposing your IP.
- Connection or server issues: Temporary VPN server problems.
- Software conflicts: Other network-related software interfering.
How to Verify if Your IP is Being Leaked
Before troubleshooting, it’s important to confirm if your IP is actually leaking:
- Connect to ExpressVPN and visit Official Site.
- Check the IP address shown and the DNS servers listed.
- If you see your real IP or ISP DNS servers, you have an IP or DNS leak.
Step-by-Step Fix for ExpressVPN Not Hiding IP
1. Update ExpressVPN to the Latest Version
Running outdated VPN software can cause leaks. Update ExpressVPN to the latest release for improved security and bug fixes:
- Open ExpressVPN, go to Settings > About or Help.
- Click “Check for updates” and install if available.
- Restart your device after the update.
2. Enable Network Lock (Kill Switch)
ExpressVPN’s Network Lock feature blocks all internet traffic if the VPN disconnects unexpectedly, preventing leaks:
- Go to Settings > Network Lock.
- Enable the Kill Switch.
3. Disable IPv6 on Your Device
Many VPNs, including ExpressVPN, do not support IPv6 traffic properly. Disabling IPv6 helps avoid leaks:
- Windows: Go to Network > Adapter Settings, right-click your connection, Properties, and uncheck IPv6.
- Mac: Go to System Preferences > Network > Advanced > TCP/IP, then set Configure IPv6 to Off.
4. Prevent WebRTC IP Leaks in Browsers
WebRTC can expose your IP even when connected to VPN:
- Use browser extensions like “WebRTC Leak Prevent” or “uBlock Origin”.
- Disable WebRTC in browser settings if possible.
5. Clear Cache and Cookies
Sometimes, browser cache and cookies reveal your real IP:
- Clear cache and cookies regularly.
- Use private/incognito mode when browsing sensitive content.
6. Test Different ExpressVPN Servers
Some VPN servers may temporarily have issues:
- Try connecting to a different ExpressVPN server location.
- Check if the IP leak problem persists.
7. Disable Conflicting Software
Other VPNs, firewalls, or security software can interfere with ExpressVPN:
- Temporarily disable or uninstall conflicting software.
- Whitelist ExpressVPN in your firewall and antivirus settings.
When to Contact ExpressVPN Support
If you have tried all the above fixes and ExpressVPN still does not hide your IP, contact the ExpressVPN helpline. Their technical support can help diagnose advanced network issues or account-related problems.
Summary
ExpressVPN is a trusted VPN service designed to protect your online privacy by hiding your IP address. When it fails to do so, it’s usually due to leaks caused by DNS, IPv6, WebRTC, or software conflicts. By updating ExpressVPN, enabling Network Lock, disabling IPv6, and following the outlined steps, you can fix most IP hiding issues and browse the internet securely and anonymously.